Verizon Review

This review is shorter and less detailed than I’d like it to be. I intend to expand it in the future.


Summary

Verizon offers excellent wireless service via what I consider the overall highest-quality nationwide network. However, Verizon’s service tends to be quite expensive. I think Verizon is worth considering if you live in an area where Verizon offers good service, frequently travel (especially outside of urban areas), and are willing to pay top dollar for top-notch reliability.

Third-party assessments

At the moment, I believe RootMetrics is the third-party testing company with the most appropriate methodology for assessing nationwide network performance. Verizon took the top spot in RootMetrics’ report for the second half of 2018.[1] Verizon also tends to score well in other third-party evaluators rankings. I go into far more detail about third-party assessments of Verizon in the article Reliability of Nationwide U.S. Wireless Networks.

My postpaid experience

I was a Verizon user for a little shy of ten years. While I think my anecdotes are less useful than data from firms that collect performance data, I found Verizon’s service to be awfully good. I often had service in remote areas where my friends using other providers didn’t have service. Data speeds were usually great. I saw how the data service performed under intense loads thanks to a data-only SIM from Verizon that I used in my laptop. I regularly had powerful service on public transit, in airports, and in other places where I accessed the internet while on the go. The service was so good that I often found myself choosing to use my laptop’s Verizon connection in places where free, public Wi-Fi was available.

Support quality

I’d say my experience with Verizon’s support was decent overall. I had a couple of pretty frustrating experiences, but I used the service for so long that I’m inclined not to judge a few bad experiences too harshly (I also had a handful of efficient, positive interactions). I found Verizon’s customer website to be oddly buggy. On a number of occasions, I found the website serving me with unexpected error messages. Multiple times this led me to call support to deal with things that Verizon seemed to want customers to be able to do online.

Footnotes

  1. For overall performance, Verizon scored 94.4, AT&T 92.6, T-Mobile 86.9, and Sprint 85.7. RootMetric’s isn’t transparent about what these numbers mean, so I’m unsure how to interpret these scores.