Red Pocket Review

Last updated 7/11/2019

Summary

Red Pocket is a mobile virtual network operator (MVNO) that offers plans on each of the Big Four networks (AT&T, Sprint, T-Mobile, and Verizon). Red Pocket’s services on AT&T’s network and Verizon’s network are unusually well-priced. Customers who are willing to purchase 360 days of service upfront can get especially good prices on service purchased through Red Pocket’s eBay store.

Initially, I had a negative experience activating Red Pocket service and communicating with customer support. While my experience may have been unusually bad, it left me inclined not to recommend Red Pocket. That said, Red Pocket may still be worth trying if you’re looking for well-priced service on AT&T or Verizon’s network and you’re willing to gamble on the possibility of a bad experience. If service over T-Mobile’s network is acceptable to you, I strongly recommend Mint Mobile as an alternative to Red Pocket.

My experience

Purchasing service

On 4/19/2019, I went to Red Pocket’s website, navigated to the monthly plans page, and was presented with the following options:

The plans with relatively small allotments of data, texts, and minutes, have identical prices regardless of the network used. For plans with large allotments, the CDMA service (service over Verizon’s network) offers a less data at any given price point than service over other networks.

I selected the $15 plan and elected to have that plan with Red Pocket’s CDMA service. I ended up paying $0.25 in tax beyond the $15 base price.[1] I didn’t have to pay any extra for the SIM card or shipping.

Activating service

Several days later, I received my SIM card and some introductory materials from Red Pocket:

The SIM card came in the standard 3-in-1 style.[2] I inserted the SIM card into my Motorola G6 Play and went to RedPocket.com/Start to activate service. On that page, I entered the ICCID that came along with my SIM card. After doing that, I was prompted to enter my device’s IMEI. I was surprised that Red Pocket didn’t conspicuously explain how a customer could find his or her IMEI. While that wasn’t a problem for me, I could see this step confusing some customers. Instructions for finding an IMEI could be pulled up by clicking “Need help?” on the activation page then clicking another item labeled: “If you are using a CDMA phone or device.” I don’t think requiring those two clicks to view instructions was a good design choice. Many people who don’t know what an IMEI is will also not know whether they have a CDMA device.

After entering my IMEI, I confirmed some personal information (e.g., my address) and finished the activation. This is when problems started.

Activation problems

After completing the online activation process, I was able to send texts. I didn’t have data service yet, so I adjusted my phone’s settings in an unsuccessful attempt to make the data service work. Red Pocket’s website suggested I should place a test call after the online activation, so I eventually did that. When placing a call, I wasn’t directly connected to the recipient. Instead, I was prompted with some activation-related messages. I was told to press “1” if I wanted my messaging language to be set to English and then told in Spanish to press “2” if I wanted the messaging language set to Spanish. When I pressed “1” I was told I had entered an invalid input. After multiple calls and several attempts at pressing “1”, I decided to try and go through the activation in Spanish by pressing “2”. I still got the invalid input message.

Calling support

Since I was struggling, I called the customer service line. I was immediately connected to a Red Pocket support agent without being put on hold. To get started, I had to share a bit of information to verify my identity, including the last four digits on my SIM card (which I thought was a bit odd and inconvenient).

The Red Pocket agent said it sounded like my phone was not actually unlocked. I insisted that my phone was unlocked. I explained that I’d bought the phone unlocked from a third-party seller and had previously used it on multiple networks with several different carriers. The support agent was not convinced. He confirmed that my service appeared to be activated then tried resetting the service. The reset did not solve my problems. Every few minutes, the agent reiterated that he thought my phone was not unlocked. While I told him multiple times that the phone was not purchased from Verizon or branded with Verizon’s logo, the agent repeatedly told me I should call Verizon to confirm the phone was unlocked.

After some time, the conversation became confusing. From my perspective, the agent was telling me that my phone was probably not working because it was locked and that Red Pocket could only guarantee good service on Verizon’s network if I initially purchased the device from Verizon (which I hadn’t). After about 20 minutes, the agent and I agreed that we should end the call so I could try the SIM card in another device.

Dealing with the activation issue

I switched the SIM card into another device (this device was unlocked & Verizon-branded). I did not immediately have data service, so I went ahead and made a test call. I was promoted with the same information about setting my messaging language. This time, when I pressed “1,” everything worked as expected. After completing the call, my service was fully active. I switched the SIM card back into my original phone, a Motorola G6 Play, and everything worked fine.

Reflections

I’m baffled by the “invalid input” issue. The G6 & G6 Play are common phones, so I don’t think the issue I experienced should have been rare or obscure if it was a device-related problem. I’m also not sure why an additional step was necessary after the online activation process.

My experience with Red Pocket was the most frustrating I’ve had while activating service with an MVNO. I don’t think most Red Pocket subscribers experience the issue I had or the sort of unproductive interactions with customer support that I had. That said, Joe Paonessa of BestMVNO.com shares some similar experiences in part of his review of Red Pocket. The issues I experienced may have been specific to Red Pocket’s service over Verizon’s network rather than Red Pocket in general. Paonessa’s issues also occurred with service on Verizon’s network.

Using the service

During my trial of Red Pocket, speeds were all over the place. I did not identify any obvious throttling. Here are a few screenshots from unsystematic speed tests:

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Trying Red Pocket Again

I really wanted to like Red Pocket, and I especially liked the idea of Red Pocket’s ultra-low cost plan sold through the Red Pocket eBay store. This plan offered 100 minutes, 100 texts, and 500mb of data each month for only $60 per year. I decided to purchase this plan and give Red Pocket another chance. Given my bad experience with the Red Pocket service over Verizon, I selected service over AT&T’s network. The SIM card shipped for free, and I actually had an eBay coupon that brought the total price down to just $54 for a year of service.

Activating the AT&T-based service was much less problematic. I’m still trialing the service, so I plan to update this review once I’ve used it a bit longer.

Red Pocket’s eBay store deals

Red Pocket has an eBay store. At the moment, Red Pocket sells 360-day service options through its eBay store that are not available for purchase via the Red Pocket website. Below, you can find some of the notable options that were available as of 4/30/2019. Except where noted otherwise, each option was available on any of the Big Four networks and included free shipping. The quantities of texts/minutes/data indicate monthly allotments.

360 days of service:

  • $60 – 100 minutes, 100 texts, 500MB of data
  • $99 – 500 minutes, 500 texts, 500MB of data
  • $169 – 1000 minutes, unlimited texts, 1GB of data
  • $205 – unlimited minutes, unlimited texts, 1GB of data
  • $229 – unlimited minutes, unlimited texts, 2GB of data
  • $240 – unlimited minutes, unlimited texts, 5GB of LTE data, additional data at reduced speeds (no option for Verizon’s network)
  • $399 – unlimited minutes, unlimited texts, 10GB of LTE data, additional data at reduced speeds (no option for Verizon’s network)

Footnotes

  1. Breakdown:

    • Federal universal service fund: $0.22
    • Federal cost recovery charge: $0.03
  2. The 3-in-1 structure allows the SIM card to be adjusted to the size a device requires (standard, micro, or nano).

4 thoughts to “Red Pocket Review”

  1. I have experienced it both ways. Several times I have run into various problems trying to activate, however, I have also activated in minutes too.

  2. I had the exact same issue activating a line on a Moto G6 Play purchased from Amazon. Support chat was able to do something on their end to get me past the voicemail set-up. In the past I had activated a line with a Verizon branded Moto G4 Play on Red Pocket before with no trouble. I wonder if this is an issue with the Moto G6 Play or with all non-Verizon branded phones.

    1. My G6 Play also came from Amazon. I suppose I hope it’s a device-specific issue rather than something that occurs with all phones that aren’t Verizon branded.

      1. I had very similar issues with a Moto x4. I tried multiple times, and could not get the “press1” to work. The first CS rep had me reset the network settings, reboot ,remove SIM, reboot, reset, reboot, remove SIM……..until they hung up on me. Then, later in the day, I tried online chat….and this CS rep tells me that they have a known issue with Motorola and LG phones. I put my sim in a Samsung device, made a test call, pressed “1” and we were done. Moved the sim, and then could not get voicemail setup. Had to call, and they had to reset something on their end.

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